Privacy Policy

Information We Collect

We may collect information you provide directly, including:

• Name
• Phone number
• Email address
• ZIP code and service location
• Information about your grill, its condition, and your desired service timing
• Photos you provide for quote preparation
• Messages, notes, and other communications you send to us

We may also collect limited technical information automatically, including your IP address, browser type, device information, referring page, website activity, advertising attribution, and similar usage data.

We may receive information from third-party platforms when you submit a Pitshine lead form or interact with our advertisements on platforms such as Facebook or Instagram.

How We Use Your Information

We may use your information to:

• Review and respond to quote requests
• Provide pricing and availability
• Request additional grill photos or service details
• Schedule and provide services
• Contact you by phone, text message, or email regarding your request
• Maintain customer and service records
• Operate, protect, analyze, and improve our website and services
• Measure advertising performance
• Detect spam, fraud, security threats, or misuse
• Comply with legal obligations

How We Share Information

We may share information with service providers that help us operate our business, including website hosting, private file storage, email delivery, analytics, advertising, and communication providers. These providers may use information only to perform services for us or as otherwise permitted by their own privacy terms.

We may also disclose information when required by law, to protect our rights or safety, or in connection with a business transfer.

Pitshine does not sell personal information for money. We do not share quote-request information with unrelated companies for their independent marketing purposes.

Cookies, Analytics, and Advertising

Pitshine may use cookies, pixels, and similar technologies to understand website activity, measure advertising results, and improve our services. This may include the Meta Pixel and similar advertising tools.

Third-party platforms may collect or receive information from our website and use it according to their own privacy policies. You can manage cookies through your browser settings and advertising preferences through the applicable platform.

Photos

Photos submitted for a quote are stored privately and used to evaluate the grill’s size, condition, buildup, accessibility, and appropriate service scope. Photo access is limited to authorized Pitshine administrators and service providers supporting our systems.

Calls, Texts, and Emails

When you request a quote or service, we may contact you by phone, text message, or email regarding that request. Submitting a quote request does not enroll you in unrelated recurring promotional messages.

If we introduce promotional or automated messaging, we will provide any additional consent and opt-out disclosures required by applicable law.

Data Retention

We retain personal information only as long as reasonably necessary to respond to requests, provide services, maintain business and tax records, resolve disputes, protect our systems, and meet legal obligations.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no online system or method of electronic storage can be guaranteed to be completely secure.

Your Privacy Choices

Depending on where you live and applicable law, you may have the right to request access to, correction of, or deletion of certain personal information. You may also have the right to opt out of certain uses of personal information.

To submit a privacy request, contact us using the information below. We may need to verify your identity before completing the request. We will not discriminate against you for exercising an applicable privacy right.

Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Third-Party Websites and Platforms

Our website may link to third-party websites or platforms. Their privacy practices are governed by their own policies, and Pitshine is not responsible for their practices.

Changes to This Policy

We may update this Privacy Policy periodically. When we make changes, we will revise the effective date shown at the top of this page.

Contact Us

For questions or privacy requests, contact: